Posh has launched its AI Training Simulator, a cutting-edge platform designed to modernize employee training across financial institutions. Departing from outdated training methods like static manuals, traditional LMS quizzes, and awkward role-plays, the Simulator uses immersive, AI-driven role-playing to equip employees with real-world readiness and confidence.
Already adopted by organizations like Simplicity and Chartway Credit Union, the Simulator enables staff to practice authentic customer interactions through customizable voice and chat-based scenarios. The platform addresses critical learning moments, such as managing customer dissatisfaction or navigating complex financial topics in a scalable and judgment-free environment.
“The Training Simulator has made a real difference for us. It saves trainers a lot of time and makes it simple to build scenarios that actually feel like the conversations our team has with members,” said Sarah Arnoldy, Chief Experience Officer at Simplicity Credit Union.
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With short, gamified simulations, feedback on tone and pacing, and integration with Posh’s Knowledge Management System, the Simulator fosters continual improvement. It supports the full employee journey, from onboarding to advanced coaching, while aligning with each institution’s workflows, tone, and KPIs.
“We see incredible potential in a training tool like this… Posh’s training simulator gives our people more opportunities to build confidence and skills, which ultimately leads to better service for our members,” said Rob Keatts, EVP, Chief Strategy Officer at Chartway Federal Credit Union.
By making training practical, engaging, and repeatable, Posh aims to transform not just how employees learn—but how they perform.
