Kyndryl has introduced a suite of advisory and implementation services designed to help enterprises adopt, scale, and optimize agentic AI across their operations. Announced in New York, the new offerings leverage the Kyndryl Agentic AI Framework to guide organizations through workforce transformation, business process redesign, and the creation of more intuitive interactions between people and AI agents.
“Agentic AI will rapidly reshape job roles, ways of working and how enterprises are organized – and equally change how they engage their customers,” said Ismail Amla, Senior Vice President of Kyndryl Consult. “Organizations that move fast to bring their workforces and customers along the AI journey, through intentional change management and engaging experience between people and AI agents, will have the competitive advantage and gain the most from their AI investments.”
The services position Kyndryl to support workforce reskilling, organizational redesign, and the integration of AI into daily operations. They also highlight a big readiness gap in the company’s 2025 Readiness Report. While 87% of leaders think AI will change jobs within a year, only 29% feel their workforce is ready. These findings highlight the need for organized upskilling, cultural flexibility, and improved employee experiences with AI tools.
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Kyndryl’s new offerings focus on three main areas. Workforce transformation and change management services help companies upskill employees, redefine job roles, and use agile talent strategies. Business process redesign services guide organizations in reengineering workflows for digital and AI-enabled environments, including mapping skill gaps and supporting adoption. Meanwhile, user experience design services—delivered through Kyndryl Vital and its global AI Innovation Labs—focus on crafting intuitive, proactive interactions powered by agentic AI.
Central to the approach is the creation of dynamic people-AI collaboration. Kyndryl’s model is different from traditional prompt-based systems. It allows AI agents to predict user needs and offer contextual insights. This improves decision-making with smart interfaces. By blending strategy, design, and technical execution, Kyndryl helps businesses achieve better AI ROI. It also prepares their teams for the challenges of the AI era.
