HR Acuity has unveiled the Trust & Risk Statement™, a new executive-level framework designed to redefine how organizations measure the impact of employee relations (ER). The Trust & Risk Statement is the first standardized model of its kind. It translates ER activity into three key outcomes for business leaders: cost avoided, risk predicted, and trust earned.
For years, HR teams have used established metrics to assess functions like recruiting and engagement. However, employee relations (ER) has mostly relied on operational indicators, such as case volume or investigation timelines. These metrics show activity but not real business value. HR Acuity’s new framework aims to bridge this gap. It helps organizations show how proactive ER work prevents financial, legal, and reputational harm before issues escalate.
“Ask any CHRO what keeps them up at night, and they’ll tell you it’s the risks that surface too late,” said Deb Muller, founder and CEO of HR Acuity. “Unexpected turnover spikes. Culture issues that fester. Investigations that evolve into reputational crises. These all fall to employee relations. Yet ER has no standardized way to prove it’s preventing harm before it becomes a lawsuit or a headline. The Trust & Risk Statement provides the common language ER needs to prove its value to the C-suite.”
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The Trust & Risk Statement reframes ER data through an outcomes-driven lens. Cost avoided captures the financial upside of early intervention, including reduced attrition and litigation exposure. Risk predicted focuses on identifying warning signs—such as cultural or policy breakdowns—before they become enterprise-level issues. Trust earned reflects employee confidence, measured by the willingness to raise concerns early rather than after problems intensify.
Muller emphasized the strategic shift this enables for HR leaders: “The difference is simple. Activity metrics tell your C-suite how busy you are. Outcome metrics tell them how much money you just saved or risk mitigated. That’s the conversation that gets employee relations a seat at the table.”
To boost adoption, HR Acuity is launching tools and educational resources. This includes a data readiness assessment, a deep-dive webinar, and a peer collaboration group in its empowER Community. These initiatives help organizations turn employee relations into a data-driven part of risk management and trust-building.
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