Interact, a global leader in employee experience software, is expanding its platform for the 2026 Winter Launch. This update introduces new AI-native features and deeper integration with Workday. The Manchester-and-New York-based company says the upgrade will change internal communications and HR. It aims to move from basic metrics to strategic business outcomes. This empowers organizations with tools that reduce friction, boost collaboration, and enhance performance.
Ranked at the top of the 2026 ClearBox Consulting Intranet and Employee Experience Platforms Report for product maturity and innovation, Interact’s latest release introduces a suite of capabilities built around agent-style AI, natural-language analytics, accessibility features, and seamless system connectivity. Among the highlights are Ask Analytics, an intelligent question-driven insights engine; an Executive Assistant Agent that prioritises tasks; Listen to Content voice-read functionality; and expanded Live Streaming, captioning, and transcription — all designed to enhance internal communications and employee engagement.
One of the most strategic aspects of the platform is its native connectivity with Workday, which is a top human capital management and enterprise system. This connectivity allows organisations to connect the employee experience with the overall HR processes in a way that does not require them to switch between systems.
Why This Matters for HR
The current HR environment, especially in 2026, is being shaped by AI and integrated platforms that bring together employee information, communication, and workflow automation. In a scenario where HR departments are trying to support hybrid workforces, align their organisations, and show a clear connection between people initiatives and business results, solutions such as the enhanced platform by Interact are becoming essential.
In practical terms, Interact’s new features help internal communicators and HR professionals:
Translate communication into actionable insights: By using natural language questions to uncover how internal programs impact business performance, teams can justify budgets, forecast outcomes, and align stakeholder expectations.
Save time and reduce friction: AI agents help automate routine tasks, prioritise activities, and cut through noise so employees focus on mission-critical work — freeing HR to shift from administrative duties to strategic initiatives.
Improve accessibility and inclusion: With voice-read, captioning, and transcription features, the platform makes communications easier to consume for diverse employee populations, reinforcing inclusion and reducing communication gaps.
Additionally, the Workday integration expands the employee experience ecosystem by aligning employee engagement metrics with HR’s system of record. By connecting Interact with Workday’s rich personnel and organisational data, companies will be better positioned to track not just activity but outcomes — such as retention trends, performance patterns, and employee sentiment — all from a unified narrative.
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Impact on Businesses and the HR Industry
For large organizations, especially those in different regions or departments, the timing of Interact’s update is interesting. The HR tech market is quickly shifting towards AI-driven solutions. These solutions integrate well with core HCM systems. They enable real-time analytics, automate processes, and create personalized employee experiences. Recent market analyses highlight that integrated AI can reduce administrative tasks. This improves service delivery and helps HR move from a reactive role to a proactive strategic partner.
Further, with other solutions such as Workday building out their own AI agent communities to enable HR and finance business processes, solutions that provide complementary functionality such as best-in-class communication capabilities and insights on employee experience are establishing a critical role within the overall enterprise SaaS ecosystem.
In a world where employee experience is increasingly the determinant of business resilience, agility, and competitive advantage, the AI-native enhancements and seamless Workday integration of Interact’s solution is a significant move towards a future where the HR function is both data-driven and human-centric, and where communications and people data are working together to drive business success.
