Alight, Inc., a global leader in human capital cloud-based and technology-enabled services, is introducing the limited launch of its new generative AI-powered benefits guide within the Alight Worklife® platform. Created to revolutionize the 2025 annual enrollment process, the conversational AI solution assists employees in better comprehending and choosing their benefits with more tailored, real-time advice.
The new solution extends Alight’s current AI features by using user-specific data to provide personalized recommendations throughout the enrollment process. It’s designed to make benefit information more accessible, and employees will feel confident in their decision-making while providing employers with more confidence that their workers are enrolling in the proper plans.
“With Alight’s conversational AI solution, we are making annual enrollment more simple, personalized, and confident,” stated Lenny Fayard, Alight Senior Vice President of Product Strategy and AI. “With the power of AI, employees can better navigate their choices and make more confident, well-informed decisions, while employers can feel confident assisting their people in selecting the benefits that best suit their needs.”
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The AI assistant, integrated throughout Alight Worklife®, leverages employer-specific plan information, policy, and program details to deliver context-based, human-like conversations. It assists employees with task completion, comparative options analysis, and benefit finalization effortlessly on desktops and mobile devices.
As of Alight‘s 2024 annual enrollment, 96% of enrollees signed up online, with mobile app usage climbing 69% year-over-year—emphasizing an increasing desire for flexible, self-service technology.
Now in pilot with select customers in the 2025 enrollment season, the conversational AI offering will be generally available in 2026, a major milestone toward AI-powered benefits engagement and more intelligent, intuitive employee experiences.
