Lively, Inc. the digital benefits management solution specialist has announced the significant enhancement of its AI Axis platform, the proprietary one, with the release of AI Benefits Assistant. This comes after early deployment data showed a lot of HR professionals, enterprise benefits managers and plan participants adopted widespread this AI tool to get 24/7 guidance on healthcare accounts and open enrollment procedures.
With the direct integration of generative AI agents inside employer admin portals and mobile employee screens, Lively will not only speed up benefits-related inquiries but also reduce administrative costs and lower support ticket backlogs for corporate HR departments
Enterprise Usage Data Highlights Shift to Continuous Support
Since the initial rollout of AI Axis capabilities, usage metrics reveal an accelerating reliance on automated support channels among human resources administrators and employees navigating complex benefits decisions:
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24/7 Service Demand: Over the last year, AI Axis handled more than 35% of benefits inquiries during non-standard business hours. That is a very large percentage.
Rapid First-Contact Resolution: With automated workflows, more than 80% of routine inquiries like check on the status of your claim, eligible expense verification, and contribution limits will be handled without need for human intervention.
Significant HR Time Savings: HR professionals are increasingly referring to the reduction in administrative work as a turning point. Now that teams have time to spare, the effort can go into strategic and healthy workforce-related matters.
“HR and benefits leaders are under immense pressure to deliver seamless employee experiences while managing tightening resources,” said Alex Whitling, Chief Product Officer at Lively. “Our goal with AI Axis is not to replace the human touch, but to empower HR teams by automating routine tasks and providing instant answers to employees when they need them most.”
Strategic Alignment with Modern HR Tech Requirements
The AI Benefits Assistant integrates seamlessly across Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and Lifestyle Savings Accounts (LSAs). Built with strict data privacy controls, the assistant provides tailored information based on an organization’s specific plan design, helping workers optimize their benefit selections during open enrollment and beyond.
