GoTo, a leader in cloud communications and IT, has announced a strategic partnership with Nexthink, the digital employee experience (DEX) management company, to streamline enterprise IT support and improve workplace efficiency. At the heart of this collaboration is a new integration between LogMeIn Rescue, GoTo’s enterprise-grade remote support tool, and the Nexthink Infinity platform.
The integration eliminates the need for fragmented support systems by launching AI-powered Rescue sessions directly within Nexthink. This enables IT teams to move seamlessly from detection and diagnosis to insight and resolution, helping organizations reduce downtime, resolve issues faster, and enhance employee satisfaction.
“This partnership brings together the best of both worlds: Nexthink’s real-time digital experience insights and automation with Rescue’s secure, AI-powered remote support,” said Kaushik Shah, VP Technology Alliance at Nexthink. “By uniting detection, diagnosis, and resolution in one seamless journey, we’re helping IT teams and our GSI partners to resolve issues faster, prevent them proactively, and deliver the exceptional digital experiences employees expect.”
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The partnership also sets the stage for ongoing innovation. Nexthink’s analytics and automation will enrich each Rescue session, while data from AI-enabled interactions will accelerate problem-solving and provide valuable intelligence for IT strategies.
“We’re thrilled to partner with Nexthink to reshape what’s possible in IT support and the digital employee experience,” said Joseph George, General Manager of IT Solutions Group at GoTo. “The new integration… maximizes productivity, minimizes disruption, and transforms every support interaction into a strategic asset.”
Echoing this sentiment, Nikhil Singh, Global Head of Digital Workplace Product Management and Strategy at HCLTech, noted: “This collaboration provides a forward-looking solution that transforms support interactions into actionable insights, boosting technician efficiency and significantly enhancing the digital experience for employees.”
