GoTo, a leader in cloud communications and IT solutions, introduced a suite of AI, security, and translation enhancements for LogMeIn Rescue. These new capabilities empower enterprises to deliver faster, more secure, and globally accessible IT and customer support, optimizing response times and protecting sensitive data while seamlessly bridging language gaps.
“With our latest AI, security, and translation innovations in LogMeIn Rescue, we are redefining how enterprises and Global System Integrators provide IT and customer support,” said Joseph George, General Manager of IT at GoTo. “By integrating advanced AI-driven automation and diagnostics, enhanced security protections, and real-time translation capabilities, we are empowering support teams to work smarter and faster, while delivering exceptional service with confidence and precision—no matter where their teams and customers are located. Ultimately, we are evolving Rescue from a tool for experts to one that learns from experts and delivers expertise right out of the box.”
Enhancing Technician Productivity with AI and Automated Workflows
Rescue’s latest AI-driven features automate routine tasks, optimize analytics, and improve first-call resolution rates. By analyzing device performance, flagging anomalies, and recommending real-time actions based on screen analysis, AI-powered automation reduces manual workload, streamlining troubleshooting and compliance. Additionally, automatic session note generation minimizes post-call administrative tasks, enabling IT teams to focus on higher-value support initiatives.
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“As organizations grapple with expanding remits and increasing workloads, AI is becoming a vital tool to help teams work more efficiently and strategically,” said Phil Hocmuth, Research VP, Endpoint Management and Enterprise Mobility at IDC. “By automating repetitive tasks and providing intelligent insights, AI enables teams to focus on higher-value initiatives, making better use of their time and resources. As demand for these capabilities grows, more companies are looking to technology providers to deliver AI-driven solutions that are easy to deploy and adopt—ensuring that businesses can quickly leverage AI’s benefits without adding complexity to their operations.”
Strengthening Cybersecurity with Advanced Protections
The latest security enhancements in LogMeIn Rescue provide an additional layer of defense against unauthorized access, phishing, fraud, and accidental misuse. New device- and IP-based access restrictions ensure that support sessions are limited to pre-approved devices and IP addresses, while PIN code safeguards prevent unauthorized access by allowing only valid, account-generated PIN codes. These features simplify security management for IT teams while fostering trust among customers in an era of heightened cybersecurity threats.
Breaking Language Barriers with Real-Time Translation
Rescue’s real-time translation features now enable IT and customer support teams to assist users across multiple languages without delays. Live chat and on-screen text translation eliminate the need for third-party tools, reducing escalations and expanding the reach of support teams. This innovation enhances customer experience and helps businesses cut operational costs by reducing the need for region-specific support staff.
By integrating these advanced AI, security, and translation capabilities, GoTo continues to set new standards for enterprise IT and customer support, equipping businesses with the tools they need to operate more efficiently, securely, and globally.
