ServiceNow has announced a strategic collaboration with The Josh Bersin Company to embed Galileo®, its AI-powered HR assistant, into Now Assist, ServiceNow’s generative AI platform. This integration aims to provide HR professionals with advanced tools for talent management, organizational design, and workforce planning.
Galileo, developed by The Josh Bersin Company, offers AI-driven insights and best practices tailored for HR functions. By incorporating Galileo into Now Assist, ServiceNow’s customers gain access to a comprehensive knowledge base that supports data-driven decision-making in HR operations.
“We’re honored to deepen our collaboration with one of the leading innovators in service management by bringing vertical HR expertise to the Now Assist.” said Josh Bersin, CEO of The Josh Bersin Company. “We’re advancing the HR capabilities of AI agents without asking organizations to adopt entirely new systems—democratizing access to world-class HR insight in a way that’s seamless, scalable, and strategic.”
Also Read: Softworks Unveils Upcoming AI-Powered Absence Predictor to Optimise Workforce Management
The integration is expected to streamline HR processes, enhance employee experiences, and support organizations in adapting to evolving workforce dynamics. ServiceNow‘s extensive customer base will now have the opportunity to leverage Galileo’s capabilities directly within their existing workflows.
This partnership underscores the growing importance of AI in transforming HR functions and highlights the commitment of both companies to driving innovation in enterprise solutions.
