Modern consumer-directed benefits administration platform Elevate has announced a strategic partnership with Texas-based third-party administrator (TPA) Proficient Benefit Solutions to upgrade its benefits accounts including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), and Health Reimbursement Arrangements (HRAs) using Elevate’s cloud-native, AI-powered automation technology. Built to replace legacy, fragmented benefits systems, Elevate’s API-driven platform delivers real-time automation that significantly accelerates processing speeds, allowing up to 78% of claims to be approved instantly, cutting returned claims by 90%, and reducing HSA asset transfer processing from two business days to the same day. By automating routine administrative workflows and manual tasks, the partnership enables Proficient’s operational teams to focus on strategic client support while offering employers smarter dashboards and providing employees with instant claim reviews, faster reimbursements, and embedded HSA investment options.
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Contextualizing the operational necessity of adopting AI-driven technology to support rapidly expanding enterprise operations, Javier Elizalde, president of Proficient, stated: “We knew it was time to take advantage of the opportunities created by AI, and that was a gap with our previous technology partner. We needed a more responsive experience for our clients and our internal operations. Since we are rapidly growing, it was important to find a platform that could support our size and future growth. Elevate is giving us exactly what we were looking for in both the AI-enabled tech we need and the operational rigor we demand.” Highlighting the industry-wide push to retire outdated benefit systems in favor of continuous automation, Brian Cosgray, CEO and co-founder of Elevate, added: “Proficient is ahead of the curve in embracing automation and AI to help internal teams work faster, while also delivering a better experience for the groups depending on them for these important benefits. We’re always excited to partner with a forward-thinking team like Proficient, whose leaders see the vision for where consumer directed benefits are headed and understand the importance of a technology upgrade. We see more and more TPAs recognizing that outdated technology is holding them back.”
