TalentSmartEQ, a leader in emotional intelligence, has launched a new program called Leading Through Friction™. This program helps leaders handle tension, pressure, and conflict in today’s workplaces. It turns these challenges into opportunities for better performance. The half-day program is available virtually, in-person, or through a trainer certification. It is based on the upcoming book Friction by Maggie Sass, PhD, and Ross Blankenship, PhD, set to release in August 2026. The program helps leaders use workplace friction to their advantage. It provides practical tools for understanding this friction strategically. This leads to stronger relationships, improved decision-making, and better organizational alignment.
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“TalentSmartEQ has spent two decades helping organizations build emotional intelligence,” said Howard Farfel, TalentSmartEQ CEO. “The Leading Through Friction program takes everything we know about EQ and applies it to the moments leaders struggle with most. Every leader understands friction because they live it every day. This program gives them a framework to stop managing around it and start using it.” The initiative reframes friction as a core leadership testing ground where emotional intelligence is most critical, helping leaders transform high-pressure, emotionally charged situations into opportunities for growth and organizational effectiveness.
