Workday, Inc., the enterprise AI platform for managing people, money, and agents, has been named a Leader in the 2025 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises for the fourth year in a row.
Service-centric organizations trust Workday Financial Management, Workday Human Capital Management (HCM), Workday Adaptive Planning, and Workday Spend Management to better understand the cost and profitability of their business and prepare for what’s next. With insight across more than a trillion transactions each year across millions of workers and tens of thousands of roles, Workday transforms how organizations including Intermountain Health, Iowa State University, Seattle Children’s Hospital, Valvoline, and more operate. With Workday Illuminate™, businesses can automate critical business operations, elevate data integrity, more accurately predict outcomes, and uncover untapped revenue opportunities to protect and grow the value of their business.
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“Service-centric businesses are under pressure to move faster, stay lean, and lead with insight,” said Andrew Kershaw, group general manager, office of the CFO, Workday. “That requires connecting people, money, and operations all in one system. We believe this recognition from Gartner reinforces the strength of our approach. With a unified data core and agentic AI capabilities, Workday is helping organizations unlock new revenue, optimize performance, and drive profitable growth.”
Workday is delivering the next generation of ERP, redefined for the AI era. While legacy ERP is a transactional system of record, Workday is a system of action that understands your business, anticipates needs, and helps reimagine how work gets done.
With Workday, service-centric organizations can:
- Create a single source of truth for finance and HR by seamlessly integrating with external systems – such as point-of-sale systems for retailers, claims databases for insurance companies, or loan systems for banks – and transform this data into insights to empower people at every level with the clarity they need to adapt quickly and make better decisions.
- Unlock faster, more granular financial insights for agile forecasting, analysis, and decision-making with Workday’s growing portfolio of agentic AI solutions – including Contract Intelligence Agent, Revenue Contract Agent, Financial Audit Agent, Financial Close Agent, Financial Test Agent, Planning Agent, and Supplier Contract Agent. Purpose-built for HR and finance and powered by Workday’s unmatched data and context, Workday’s agents are deeply embedded in business and focused on driving measurable results.
- Increase operational efficiency by streamlining essential HR and finance functions, like payroll, reporting, and scheduling – freeing up employees for strategic priorities.
Customer Stories: The Voice of Experience
Gartner® Peer Insights™ documents customer experience through verified ratings and peer reviews. As of October 15, 2025, Workday reviews include the following:
- “Workday is highly communicative of product roadmap and functional expectations, so planning and decision making can be more informed.” – Director in the Services (non-Government) industry
- “Excellent product and service, very easy to use and innovative with design of the tools. Strong compliance support. Ability to scale for large company growth and support for complex business needs in our industry.” – Senior Director of Finance in the Retail industry
- “Workday provides experienced consultants and experts that guide you through implementation and set you up for success. Each feature release demonstrates their commitment to innovation.” – IT Product Manager in the Education industry
Source: Workday
