Centrical, the leading AI Performance Experience Platform for frontline employees, has been named a “Frost Radar™ Leader” in Workforce Engagement Management (WEM) by Frost & Sullivan. The recognition highlights Centrical’s innovative approach to transforming the employee experience while driving operational efficiency and productivity across frontline teams.
Enhancing employee experience (EX) has become a strategic priority for businesses aiming to retain top talent and stay competitive. AI-powered workforce engagement solutions are now essential for helping organizations upskill frontline agents, improve retention, and drive continuous performance improvement.
“Centrical is disrupting workforce engagement management by shifting the focus from top-down management to employee-driven performance,” said Gal Rimon, Founder and CEO of Centrical. “Traditional solutions prioritize staffing and scheduling. Centrical flips the script, adding an employee-centric layer that empowers frontline teams to improve, grow, and succeed. We call this new paradigm the employee performance experience.”
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In its 2024 Frost Radar™: Workforce Engagement Management report, Frost & Sullivan evaluated dozens of competitive solutions, identifying industry leaders based on growth and innovation. The analysis highlights WEM offerings recognized for their rapid time-to-market, continuous product enhancement, advanced security, and relentless focus on innovation.
Centrical’s no-code platform stood out for its ability to “actively challenge legacy participants by offering full-featured gamification that uses advanced game mechanics and behavioral science to incentivize and develop employees.” The report also highlighted the Team Performance Experience, a recent innovation that provides “a unified view of team performance,” along with a conversational AI Assistant that provides insights and actionable recommendations.
Frost & Sullivan recognized Centrical’s extensive contact center customer base across multiple verticals, including banking and financial services, insurance, and travel & hospitality. They also highlighted the company’s ability to support other customer-facing roles, such as field sales, front desk, and retail.
SOURCE: GlobeNewswire
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