Artificial intelligence continues to become a norm in recruitment, but applicants are dissatisfied with its implementation into the hiring process. According to a recent report from Greenhouse, nearly 63% of candidates are subjected to AI-driven interviews, marking a rise of 13 percentage points within six months. However, the adoption of the technology has raised various issues regarding transparency, fairness, and the candidate experience as a whole.
Notably, there is a huge mistrust between applicants and recruiters. Almost 70% of interviewees reported not being notified before about the AI technology used to evaluate their application, whereas 21% found out about it through the interview process. Due to this problem, 38% of applicants gave up on the hiring process because of AI-driven interviews, and 12% would think twice about continuing.
Applicants’ dissatisfaction is associated with various reasons, such as video interviews with pre-recorded applications analyzed only by artificial intelligence, lack of information about the application of technology, and continuous tracking during the process. Nonetheless, 42% of interviewees participated in AI-driven interviews but failed to proceed further, with 51% never receiving any updates after.
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“Most AI in hiring today is making a bad system worse: more applications, less signal, and less transparency,” says Daniel Chait, CEO and Co-Founder of Greenhouse. “But the process AI is being built on top of was already broken. Nobody likes writing resumes and filling out clunky job applications. Candidates want a better way to get seen, and companies want a better way to find the right people. A 15-minute conversation with an AI where a candidate can show who they are is a better front door than a keyword-stuffed resume. That’s not going to come from layering AI on top of a broken process. It’s going to come from building a better one.”
Issues related to potential bias still prevail, with candidates experiencing equal rates of discrimination from either AI or human interviewers. Just 21% of candidates think organizations are adopting artificial intelligence responsibly, implying the importance of increasing accountability.
Nevertheless, applicants are far from opposing artificial intelligence. On the contrary, most candidates were supportive of further implementing AI into interviewing processes with certain conditions. It seems that even if AI interview questions have become common practice, their efficiency will largely depend on transparency and ethics.
