Teleperformance (TP), through its Specialized Services subsidiary PSG Global Solutions, has introduced Anna AI, an advanced digital recruiter aimed at transforming how staffing organizations and talent acquisition teams scale hiring. As part of TP’s broader Future Forward strategy, Anna AI blends human expertise with cutting-edge AI to deliver exceptional recruitment results while enhancing candidate experiences. Built on PSG’s proprietary platform and leveraging large language models, Anna AI automates end-to-end hiring workflows, from screening and interviewing to scheduling and onboarding, while ensuring compliance with global standards like GDPR and EEOC.
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“Anna AI is not just another AI tool – it is a transformational solution for how recruiters engage, evaluate, and hire at scale,” said Dave Bethea, President and CEO at PSG. Early adoption data highlights up to a 2.5x increase in recruiter productivity and a 4x surge in daily hires. Anna AI operates 24/7 across time zones, supports multilingual interactions, and integrates with PSG and TP’s broader tech stack, including sentiment analysis and candidate experience metrics. Designed to keep recruiters focused on high-value tasks, Anna AI enables consistent, brand-aligned engagement while maintaining a strong human-in-the-loop framework. This marks a key milestone in TP’s mission to harmonize technology and empathy in digital workforce solutions.
