ControlUp, a leader in Digital Employee Experience (DEX) management solutions, announced the launch of ControlUp for MSPs, a new multi‑tenant platform and partner program specifically designed to empower managed service providers (MSPs) to deliver modern autonomous IT management services, improve service quality and drive more profitable growth. This expansion reflects a significant shift in how MSPs support distributed workforces and align technology with business outcomes.
The initiative comes in response to growing market pressures that include margin compression, talent shortages within IT, increasing expectations from clients and higher demands for compliance. It allows MSPs to streamline operations, quicken onboarding and enhance customer experiences in ways that unlock recurring revenue — all while driving down operational complexity.
“At its core, ControlUp for MSPs helps partners turn market pressure into opportunity,” said Julia Scully, Head of Global Channel Sales at ControlUp. “The platform supports modern autonomous IT management services that streamline operations and improve overall customer experience.”
How ControlUp for MSPs Works
The new offering is anchored by a multi‑tenant console — the Tenant Manager — that provides MSPs with a centralized view of all customer environments. This includes physical devices, virtual desktop infrastructure (VDI), Desktop‑as‑a‑Service (DaaS) and cloud workspaces. From this single pane, providers can:
Troubleshoot issues in real time across multiple client environments.
Standardize onboarding and configuration to ensure consistent service delivery.
Use flexible license pooling to dynamically allocate capacity across customers.
The platform also supports guided onboarding tools and best‑practice templates, reducing setup time for new customers and new engineers alike.
Real‑time experience metrics and intelligent automation allow MSPs to identify bottlenecks, eliminate blind spots and drastically reduce mean time to resolution (MTTR). Built‑in remote management tools enable proactive patching, vulnerability assessment and drift prevention — helping maintain secure, compliant and reliable environments for clients.
Revenue Opportunities and Insight‑Driven Services
ControlUp for MSPs shifts service models beyond traditional reactive “break‑fix” offerings. They are now able to offer insight-driven services such as digital experience, experience level agreements (XLAs), device life cycle planning, software asset optimization, and sustainability reporting, helping to demonstrate the value to the end customer. This enables the differentiation of the services that the various providers offer to their customers.
A dedicated MSP partner program helps execute the go‑to‑market efforts with the support of tiered licensing, training through ControlUp Academy, and co‑marketing assets and activities.
Impact on the HR Industry
While ControlUp for MSPs is primarily positioned within the IT management ecosystem, its implications extend into the HR industry in several meaningful ways:
1. Enhanced Digital Employee Experience (DEX):
ControlUp’s core focus on DEX directly affects HR priorities such as employee productivity, engagement and satisfaction. Real‑time insights into endpoint performance and application health help HR leaders understand and optimize the digital workplace, particularly for hybrid and remote employees.
2. Reduced IT‑Driven Disruption:
Consistent endpoint reliability and proactive IT maintenance — enabled by ControlUp — reduce employee downtime and frustration. This stability supports HR goals around retention, morale and performance, as employees are less likely to be hindered by technical issues.
3. Strategic Workforce Support:
As HR increasingly partners with IT to deliver a seamless employee experience, tools like ControlUp help bridge traditional silos. Integrated visibility into digital experience supports HR decisions on remote work policies, technology investments and talent development.
Effects on Businesses and Operations
The launch of ControlUp for MSPs has broader operational implications for businesses across sectors:
Operational Efficiency: Both MSPs as well as the internal IT departments will be able to leverage the advantages of the optimized workflow, real-time information, as well as the automation of various processes to reduce operational expenditure.
Scalable Service Delivery: The licensing and multi-tenanting model employed facilitate scalability in service delivery, and this is an invaluable trait that can be beneficial to both MSPs and large enterprises.
Stronger Competitive Positioning: Insight‑driven and proactive services help MSPs and organizations to establish a stronger footprint in the competitive market and transform IT operations into a competitive advantage.
Improved Compliance and Security: With inbuilt reporting of compliance and automated management of vulnerabilities, businesses can easily meet regulatory demands in a more efficient way.
Looking Ahead
Through a combination of enabling real-time monitoring, intelligent automation, and partner-centric support, ControlUp for MSPs is an important milestone in the way in which MSPs and their enterprise partners manage their often increasingly complicated online presence. As the importance of digital experience and employee productivity continues to evolve, these management systems will play an ever more important role.
