Incredible Health has further enhanced the capabilities of its artificial intelligence-based voice agent, Lyn, by allowing for direct integration with leading applicant tracking systems, such as Workday. With this integration, traditional hiring processes are transformed into continuous and automated processes, allowing healthcare organizations to engage and evaluate candidates instantly.
Incredible Health developed Lyn specifically for healthcare organizations. It begins by initiating candidate outreach immediately upon application, conducting structured phone interviews, and updating candidate profiles with detailed summaries. It operates 24/7 to engage candidates across different time zones and recruiter availability. This is a significant solution to a long-standing challenge in the healthcare industry, in which delays in initial candidate interactions can lead to losing qualified candidates to more agile competitors.
In addition to the integration announcement, Incredible Health has achieved the prestigious Workday Innovation Partner designation for certified integration of Workday Human Capital Management and Workday Recruiting.
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Healthcare organizations have historically struggled with slow hiring cycles, with first-round interviews taking nearly two weeks on average. Lyn significantly reduces this gap, enabling interviews to be completed within hours of application. The platform not only evaluates qualifications such as licensure, experience, and shift preferences but also communicates employer value propositions during the interaction, increasing candidate engagement.
“Every hour a healthcare position sits unfilled costs a hospital real money in overtime, agency premiums, and employee burnout and turnover. We built Lyn to make sure that never happens,” said Iman Abuzeid, MD, CEO and co-founder of Incredible Health. “Now Lyn works inside the ATS recruiters already operate in, whether that’s Workday or other systems. A candidate applies, Lyn calls, and by the time a recruiter sits down the next morning, there’s a completed interview summary sitting in the candidate’s file. That’s how you win top talent in healthcare.”
The integration will enable a closed-loop hiring process, thus eliminating manual data entry for recruiters. The integration will allow for automated scheduling, real-time data synchronization, and compliant infrastructure, thus enabling healthcare employers to minimize hiring cycles, temporary workforce, and improve workforce stability while delivering quality healthcare services to patients.
