Mutual of Omaha has expanded its new employee engagement platform, STEPs, to help employee benefit brokers and their customers overcome the challenges they encounter during the benefits enrollment process.
STEPs provides a consultative and interactive approach, partnering with employee benefit brokers to deliver enrollment, engagement and technology support that helps drive increased participation in employer-provided benefit plans and improve the overall customer engagement experience.
Key features include:
- Strategically aligned enrollment staff to assist with strategy, engagement and education
- Access to digital platforms for improved convenience and engagement
- Clear, easy-to-understand educational and communication materials, available both digitally and in print
- A strengthened investment strategy to better support voluntary plans
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Recent enhancements to the platform offer:
- Targeted and tailored enrollment strategies and campaigns to fit customer demographics
- Dynamic, audience-specific text messaging campaigns
- Custom-branded mobile apps
- Benefits Administration builds, including full system set-up and integration
- Inbound call center support for added flexibility
“At Mutual of Omaha, we’re always looking for ways to make it easier for our customers to do business with us,” said Scott Ault, President, Workplace Solutions at Mutual of Omaha. “The expansion of STEPs reinforces our commitment to supporting brokers and clients with value-added solutions that simplify benefits enrollment, address common challenges, and help educate and engage employees more effectively throughout the process.”
Source: BusinessWire
