Atento, a global leader in customer relationship management and business process outsourcing, has introduced Atento Conversations, a generative AI-powered platform designed to make artificial intelligence more accessible in customer and employee interactions. This initiative seeks to enhance engagement, streamline communication, and improve operational efficiency across businesses of all sizes.
By leveraging generative AI, Atento Conversations enables businesses to create more natural and efficient dialogues, improving both customer service and internal communication. The platform aims to reduce response times, minimize operational costs, and boost customer satisfaction by providing intelligent, context-aware interactions that enhance the overall experience.
“At Atento, we integrate Artificial Intelligence at the heart of our solutions so that any company, regardless of its size or digital maturity, can benefit from it,” highlights Dimitrius Oliveira, CEO of Atento. “With over 100,000 people, we are truly focused on developing, scaling, and democratizing AI advances. Our objective is clear: democratize access to advanced technologies and turn innovation into concrete results for customer and employee experience,” he concludes.
Also Read: NTT ExC and Vantiq Introduce ‘YourNavi-QAI’: A GenAI-Powered HR Agent to Enhance Employee Experience
The introduction of this platform aligns with Atento’s broader strategy to integrate cutting-edge AI technology into its services, enabling organizations to optimize engagement while maintaining a human-centric approach. Businesses can use Atento Conversations to personalize interactions, automate routine processes, and ensure consistent service quality, all while freeing up human agents to handle more complex inquiries.
As AI continues to reshape customer and employee interactions, Atento is positioning itself at the forefront of this transformation. With Atento Conversations, the company aims to bridge the gap between AI-driven efficiency and personalized service, ensuring businesses can scale their operations while maintaining strong, meaningful connections with their audiences.
