Paycom Software, Inc., a leader in cloud-based human capital management solutions, has upgraded its ‘Ask Here’ platform by integrating artificial intelligence to expedite employee inquiries and reduce administrative workload.
The enhanced tool serves as a centralized hub, utilizing AI to swiftly address common employee questions by scanning preloaded company policies and documentation. For more complex or sensitive issues, the system intelligently routes inquiries to the appropriate personnel within the organization.
“Paycom is committed to simplifying administrative tasks for our clients and delivering a superior experience for their employees,” said Rachael Gannon, executive vice president of product and development. “Our latest enhancement to Ask Here delivers automated answers to employee questions, which creates significant efficiencies company wide.”
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Key benefits of the AI-powered ‘Ask Here’ include faster response times, standardized company responses, and reduced employee frustration in finding the right contact for their concerns. The tool is accessible through Paycom’s Employee Self-Service® portal, ensuring ease of use.
An HR manager from a multi-location healthcare organization noted, “After enabling this feature, we found it saved valuable time and reduced decision fatigue for our leaders to not have to repeatedly answer many of the common questions we receive daily. It even closes out the inquiry if their issue has been resolved, which is too cool! This is a total game changer for us.”
Additionally, the updated ‘Ask Here’ provides businesses with insights into inquiry trends, helping organizations identify and address prevalent employee concerns.
This enhancement aligns with Paycom‘s commitment to full-solution automation within a single software platform, aiming to empower employees and streamline HR processes.
