At the Knowledge 2025 conference in Las Vegas, ServiceNow and UKG announced a strategic collaboration to enhance employee productivity through the integration of their AI technologies. UKG’s AI solutions, powered by UKG People Fabric, will integrate with ServiceNow’s newly introduced AI Agent Fabric, aiming to streamline operational and administrative tasks across payroll, workforce management, and HR solutions.
The partnership focuses on deploying AI agents to automate and simplify complex workflows, thereby improving efficiency and employee experiences. Tasks such as onboarding, leave management, internal job changes, and time-off requests will be managed seamlessly through the integrated platform. Additionally, the collaboration seeks to modernize payroll processes by providing real-time responses to employee inquiries, allowing payroll teams to concentrate on strategic initiatives.
“ServiceNow and UKG put people at the heart of every innovation, to create breakthrough experiences in a new era of human-AI collaboration,” said Bill McDermott, chairman and CEO of ServiceNow. “AI is transforming how businesses operate, adapt faster to change, and deliver value. Together, we’re making sure that every employee, every customer, every company can put AI to work for people.”
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Jennifer Morgan, CEO at UKG, added, “By integrating UKG and ServiceNow’s AI agents into a single, seamless platform, we’re making it possible for our customers to focus on what matters most – purpose, progress, and impact. When we make work more productive and more efficient for all employees, we help unlock their full potential so that businesses can thrive, from the front office to the frontline.”
The collaboration also aims to address industry-specific needs by offering optimized scheduling, forecasting, absence, and time management capabilities for frontline workers across various sectors, including retail, healthcare, and manufacturing. By leveraging historical data and predictive analytics, the integrated AI agents can recommend sourcing and procurement forecasts, enhancing business agility in a dynamic economic landscape.
This partnership underscores the commitment of both companies to harness AI’s potential in transforming workforce operations, ensuring that employees can focus on strategic priorities while AI handles routine tasks.
