Compucom, a leading technology sourcing, integration, and services provider, has bolstered its Full Lifecycle Observability (FLO) framework by integrating HPE OpsRamp software. This enhancement offers comprehensive visibility into enterprise IT environments, encompassing infrastructure, networks, security, and cloud services.
The FLO framework consolidates data from various facets of enterprise IT—support, workplace technology, employee experience, compliance, and operations—into a centralized dashboard. Leveraging artificial intelligence and analytics, it delivers actionable insights and recommendations for overall system improvement.
“HPE OpsRamp software, combined with our end-user monitoring tools, provides us a 360-degree view of a customer’s IT infrastructure, leveraging the data to provide actionable intelligence,” stated Mike Flanagan, Compucom’s CIO/CTO.
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The integration introduces end-to-end observability across infrastructure, network layers, and applications. By analyzing metrics, events, logs, traces, and network flows, Compucom can offer clients deeper insights into system dependencies, accelerate root cause analysis, proactively identify issues before they affect users, and implement Artificial Intelligence for IT Operations (AIOps).
According to HPE, organizations utilizing OpsRamp have experienced significant benefits, including a 95% reduction in event noise and alert floods, a 50% decrease in mean time to discover and resolve incidents, and a 20% reduction in labor and operational costs.
This strategic integration underscores Compucom‘s commitment to enhancing operational efficiency and reliability, empowering organizations to deliver superior digital experiences in complex, hybrid, multi-cloud environments.
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