UKG is featuring the future of AI-powered workforce management at UNLEASH America 2026 and TRANSFORM 2026, announcing innovations in its Workforce Operating Platform designed to help organizations accelerate decision-making. The platform incorporates AI into daily operations, helping organizations turn workforce data into actionable insights in human capital management, payroll, and workforce management.
The platform is built for complex organizations with large frontline workforces, processing billions of workforce data points and turning them into explainable and auditable intelligence. This means that organizations can proactively address challenges such as managing overtime, retaining workers, ensuring accurate payroll, compliance, and handling large-scale hiring initiatives. This enables organizations to incorporate AI in their daily operations to transition from simply reacting to problems to proactively running their workforce with productive foresight.
UKGs technology is used by over 80,000 organizations worldwide for critical workforce-related operations. The organization’s Workforce Operating Platform is a mix of independent and supportive AI to deliver on-the-spot recommendations and step-by-step actions while ensuring transparency and building trust in decision-making. The platform is not only useful for handling operations in different industries but is also designed to meet the needs of frontline operations.
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The UKG Pro HCM suite, which is based on this platform, has been acknowledged as a Leader in both the 2025 Gartner Magic Quadrant for Cloud HCM Suites and the Forrester Wave Q4 2025 for HCM. It extends beyond traditional human capital management systems by integrating tools that connect skills, communication, compliance, and employee sentiment into a unified intelligence layer. Key capabilities include AI-driven talent mobility through the Talent Marketplace, enhanced communication via UKG Talk, personalized HR support through People Assist, and sentiment analysis through Employee Voice.
“Enterprise organizations don’t need more AI features. They need AI embedded into the core of how work gets done,” said Gretchen Alarcon, General Manager and Senior Vice President of Enterprise HCM solutions at UKG. “At our scale, supporting tens of millions of employees at 80,000 organizations globally, precision, compliance, and trust are non-negotiable. Our Workforce Operating Platform unifies HR, payroll, and workforce management into a governed, agentic system of action that delivers real-time intelligence where it matters most: in the hands of leaders and managers making mission-critical decisions every day.”
In addition, UKG is partnering with UNLEASH and Mercer to sponsor the UNLEASH AI Summit, where industry experts will discuss how organizations can leverage AI to drive workforce agility and measurable business outcomes.
