Insight7 has introduced AI Coaching & Roleplay: a new, artificially intelligent practice platform that will help professionals develop the art of effective workplace communication through life-like, on-demand simulations and instant feedback data. The solution is designed for sales teams, customer support professionals, managers, and senior leadership interested in offering consistent skill development minus the limitations imposed by traditional coaching models.
Announced from Gainesville, Florida, the platform addresses a common gap in enablement and learning programs-limited access to repeatable, objective practice environments. Traditional coaching often relies on manager availability and subjective assessments, while enterprise-grade simulation tools can be expensive and complicated to deploy. Insight7 positions AI Coaching & Roleplay as a more flexible, template-driven alternative built to support growing and distributed teams.
“Teams don’t need another tool that replaces human judgment with black-box AI,” said Odun Odubanjo, CEO and Co-founder at Insight7. “They need accessible practice environments that build real skills through repetition and objective feedback. Our platform delivers AI that accelerates human skill development rather than attempting to replace human coaches.”
Also Read: Skillsoft Advances Workforce Readiness with Next-Generation Skills Management Platform
At the core of the platform are AI-powered roleplay simulations that mimic unscripted, real-world conversations. The dynamic AI personas are constantly evolving in real-time according to the reaction they are receiving from the participants. Thus, the participants are able to sharpen their interaction rather than reading from a script. Furthermore, the system, as mentioned earlier, will offer the participants automated coaching and evaluation of their skills after the interaction, together with feedback based on the usage of empathy, listening, questioning, tone, clarity, and alignment based on particular events in the conversation.
Scenario libraries from Insight7 come pre-built, which provide templates that address the most common business scenarios, including objection management, handling complaints, conducting discovery calls, negotiations, and giving performance feedback. Performance dashboards from Insight7 provide teams with insights about the progress of people or groups through the use of behavioral data. Support for multiple languages further increases the reach of the HCM tool.
The solution supports a range of use cases, from accelerating sales ramp-up and improving customer retention to helping leaders rehearse high-stakes conversations. AI Coaching & Roleplay is available immediately to organizations of all sizes through Insight7’s website.
