Lyra Health, the leading provider of mental health solutions for employers, announced enhancements to its global crisis support services to make it easier for HR leaders and managers to respond to critical incidents and manage suicide risk.
For years, Lyra has delivered global Critical Incident Support (CIS) and high-risk suicide prevention services. Now, with Lyra’s Global Crisis Support, these services are being enhanced and integrated into Lyra’s core platforms, giving leaders faster access to coordinated, expert-led care during the most difficult moments.
“Whether it’s a store manager navigating the aftermath of a traumatic event or a benefits leader coordinating care across regions, we’re making it easier to act quickly and support employees when they need it most,” said Andrew Davies, President, Lyra International. “By integrating crisis support into the tools leaders already use, we’re helping them show up with confidence, compassion, and expert care in life’s most difficult moments.”
Also Read: Lyra Health Announces Lyra Link and New Partners to Deepen Benefits Integration
Rapid, Coordinated Crisis Response—Now Even Faster
In 2024, Lyra supported over 3,600 critical incidents worldwide, from natural disasters to workplace violence. Lyra is expanding access to its crisis support through enhancements in both its HR leader and member platforms, making it easier for organizations to respond effectively at every level:
- Dashboard for HR leaders: A centralized hub for HR leaders to request, track, and manage critical incidents with real-time updates, global heat maps, and post-incident reporting
- Crisis support portal for managers: Within Lyra’s personalized care platform, managers can request support directly, schedule time with trauma-informed providers, and access curated resources to guide and support their teams
- Expanded member tools for trauma support: Employees impacted by a critical incident can complete a PTSD screener, schedule with a trauma specialist, and access personalized self-care resources directly through Lyra’s care platform
- Proactive high-risk outreach: Enhanced suicide prevention protocols identify at-risk members earlier and connect them with trained clinical care navigators for immediate, compassionate intervention
These capabilities help leaders act faster, reduce response delays, and ensure employees receive the care they need, when and where it matters most.
24/7 Global Support, With Clinical Expertise You Can Trust
Lyra’s Global Crisis Support is designed to scale globally while adapting to local needs. It includes:
- A trauma-trained network of 3,000+ global responding providers
- Virtual, in-person, and onsite support options
- Culturally responsive resources tailored to local contexts
- Concierge-level service with rapid time to response
- 24/7 support for HR leaders, managers, and employees
Lyra delivers high-risk support in-house and collaborates with trusted, highly vetted local partners for onsite crisis response, while maintaining clinical oversight and ensuring service levels that meet Lyra’s high standards.
Source: BusinessWire
