At the recent Knowledge 2025 conference in Las Vegas, UKG, a global leader in AI-first HR, payroll, and workforce management solutions, announced a significant advancement in its internal IT operations. By integrating Tanium’s Autonomous Endpoint Management (AEM) platform with ServiceNow’s AI Agents, UKG aims to streamline IT processes, reduce downtime, and enhance employee experiences.
This collaboration enables UKG’s digital workforce to autonomously diagnose and resolve IT issues, shifting from reactive ticket handling to proactive, predictive service delivery. The integration leverages real-time endpoint intelligence from Tanium and the automation capabilities of ServiceNow’s AI Agents to address incidents swiftly and efficiently.
“UKG is an AI-first organization, both in how we help make work better for people at the 80,000 organizations that use our SaaS solutions worldwide, and the technology we choose to service our own 14,000 employees internally. Our internal IT team is maximizing the value of Tanium and ServiceNow by developing AI agents to accelerate our journey from reactive ticket handling to intelligent predictive service delivery,” said Adam Zaulyczny, Senior Director of Digital Enterprise Technology at UKG. “By leveraging ServiceNow AI Agents fueled by Tanium’s real-time data through ServiceNow Now Assist, we’ve increased capacity for our teams to focus on strategic initiatives, improved internal SLA performance, and dramatically reduced our employee user downtime. This is the future of IT operations—and we’re living it today.”
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The Tanium AEM for ServiceNow solution autonomously gathers endpoint data related to incidents, recommends corrective actions using Now Assist’s contextual insights, and executes chosen actions, such as clearing caches or restarting applications. This closed-loop system significantly reduces resolution times, enhancing operational efficiency.
Alix Douglas, Group Vice President of Global Technology Partnerships at ServiceNow, commented, “This is a perfect example of how ServiceNow and our technology partners like Tanium are reimagining how work gets done. By bringing together our workflow intelligence and Tanium’s real-time data, we’re helping customers like UKG achieve breakthrough efficiency and elevate the employee experience.”
Rob Jenks, Senior Vice President of Strategy and Business Development at Tanium, added, “AI agents are only as smart as the data they’re fed. Tanium AEM for ServiceNow ensures those agents are equipped with real-time visibility into critical endpoint data – at unprecedented scale—so they can make the right decision – the first time – and deliver the confidence needed for today’s modern enterprise. UKG is showing the world what’s possible when real-time data meets real AI.”
This integration exemplifies how combining real-time data with AI-driven automation can transform IT operations, offering a model for other organizations aiming to enhance their digital infrastructure.
