TeamViewer has expanded its AI capabilities with the debut of Tia, an intelligent agent built to autonomously identify, diagnose, and resolve IT issues. Announced at Microsoft Ignite, Tia illustrates the industry’s shift from traditional assistive AI to agentic intelligence—where systems take proactive action rather than simply offering guidance. Fully integrated into TeamViewer ONE, the solution combines remote connectivity and digital experience insights to provide a unified environment for automated IT support.
“Tia is a step toward a workplace where technology simply works,” said Mei Dent, Chief Product and Technology Officer at TeamViewer. “It’s the beginning of a more agentic future, where intelligent systems take initiative responsibly, learn from context, and redefine what productivity feels like in the digital era.”
Tia works across devices and platforms, using contextual data from sessions and devices to quickly detect performance issues, determine root causes, and trigger automated remediations. It can recommend fixes, generate execution scripts, and resolve routine disruptions such as login failures, configuration errors, and application slowdowns—all within policy controls. More complex cases remain under IT oversight. Customizable dashboards provide teams with clear visibility into performance trends, anomalies, and automation outcomes, creating a continuous learning loop that strengthens predictive capabilities.
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The solution uses a multi-agent setup. Each agent focuses on connectivity, performance, application support, and account management. This teamwork boosts IT capacity, speeds up problem resolution, and supports long-term system stability.
TeamViewer research shows that 76% of employees lose over a workday each month due to tech issues. Almost half think AI could help ease these problems. Still, many organizations hesitate to trust AI for independent actions. Tia seeks to close this gap using clear, policy-driven automation and strong diagnostic intelligence. This effort supports TeamViewer’s vision for Autonomous Endpoint Management and builds on TeamViewer Session Insights. It extends autonomous actions beyond single support interactions. This paves the way for a smoother, interruption-free digital workplace.
