The results of MetLife’s 24th Annual U.S. Employee Benefit Trends Study (EBTS) show that, while technology is helping to make workplaces more efficient through artificial intelligence, it also has employees growing more concerned about the long-term effects of this technology. In fact, 80% of employers have already incorporated AI into daily life, which has resulted in 83% of them seeing a rise in productivity. However, 61% of employees are also becoming more concerned about ethical and safety-related issues, such as biases and misinformation. Additionally, 59% of employees are also concerned about losing their jobs, as well as 24% of employees who feel that they are being forced to compete with AI because of the growing anxiety in the workplace.
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New challenges are being seen by employers. Sixty-seven percent report more friction or mistrust. Over half find it hard to meet changing employee expectations. “As AI is rapidly becoming a more significant part of everyday work, many employers are still working through what the integration means for employees and the future of their organizations,” said Shurawl Sibblies, Chief Human Resources Officer at MetLife. The report underscores the need for organizations to prioritize skill development, transparent communication, and holistic benefits as they navigate what MetLife describes as a “Success Reset” in the AI-driven workplace.
