ControlUp has announced a strategic collaboration with intel to integrate Intel Device IQ into ControlUp for desktops, marking a major advancement in AI-driven endpoint management and digital employee experience (DEX). The partnership also includes validation of ControlUp ONE as an Intel vPro Certified Application, enabling enterprises to combine silicon-level telemetry with real-time analytics to proactively manage device performance and employee productivity, this gives IT more insight than ever before.
At the core of the collaboration is the integration of intel Device IQ’s on-device intelligence with ControlUp’s DEX platform. This combination allows organizations to detect, analyze, and remediate endpoint issues before they impact users. By capturing telemetry directly from the silicon layer – including CPU, memory, battery, thermal, and network health – the solution brings deeper visibility into performance issues that traditional monitoring tools often miss. There’s no longer a gap between hardware data and actionable alerts.
“Autonomous Endpoint Management starts with complete visibility and intelligent action,” said Bob Johnson, Senior Vice President of Global Alliances and Partnerships at ControlUp. “With Intel Device IQ integrated into ControlUp for Desktops and our validation as an Intel vPro Certified Application, we extend our insight all the way to the silicon layer while ensuring optimized performance on Intel vPro-based PCs. This partnership helps customers eliminate blind spots, reduce support tickets, and protect productivity at scale.”
The system spots issues as they happen, matches machine data with how users actually perform, and fixes problems without human input. Thing is, this moves us from fixing stuff after it breaks to catching issues before they grow.
Also Read: Aspect Software and Five9 Partner to Redefine Workforce Engagement
Implications for the HR Industry
The partnership between ControlUp and Intel also reflects an emerging trend in which IT operations and HR are becoming increasingly intertwined, especially in terms of employee experience. Device performance is no longer simply an IT issue but also an issue of increasing importance in terms of enhancing productivity and satisfaction among employees.
For HR leaders, this means that being able to provide an uninterrupted digital experience means being able to provide an efficient workforce and reduce frustration among employees. Device management is also an issue of ensuring that employees are able to focus on their tasks without being interrupted during critical activities such as virtual meetings.
Moreover, data gathered from DEX solutions can also provide HR leaders with an understanding of how technology can contribute to enhancing employee productivity. In an environment in which employee experience is becoming an increasingly important factor in terms of differentiation, such partnerships also highlight HR’s role in such digital transformations.
Broader Business Impact
For businesses, the integration means there are several tangible benefits to operations. For instance, by enabling the early detection and resolution of issues with their devices, businesses can lower their IT support costs. This, in turn, means that there is improved workforce productivity, as well as better utilization of IT assets.
The partnership also means that there is support for autonomous IT operations, which enables devices to self-monitor and self-heal, thus reducing the workload on IT operations. This means that there is better performance for all enterprise-class devices.
The validation of ControlUp ONE on Intel vPro platforms also means that there is optimized performance, better power efficiency, and improved system responsiveness, which are essential for businesses with distributed workforces.
Driving the Future of Digital Workplaces
The ControlUp – Intel collaboration reflects a broader trend toward integrating AI and hardware-level intelligence to create smarter, more resilient digital workplaces. As businesses continue to embrace hybrid work models, the ability to maintain high-performing, reliable endpoints will be essential for sustaining productivity and employee engagement.
By combining real-time analytics with silicon-level insights, the partnership sets a new standard for proactive IT management and highlights the growing role of AI in shaping the future of work.
