Aspect, the leader in workforce optimization and intelligence, announces the appointment of Elizabeth Del Ferro as Chief Growth Officer (CGO). In this role, Del Ferro will lead Aspect’s global sales, go-to-market operations, and customer success and services, advancing the company’s mission of empowering complex, frontline workforces with intuitive, intelligent technology. She will also lead a revamped international, channel, and segment growth strategy, unlocking new revenue streams and strengthening its global presence.
Del Ferro has over two decades of experience in enterprise software and SaaS, including revenue and growth leadership roles at Oracle, Genpact, as well as ServiceNow and Duck Creek, where she played a pivotal role in go-to-market efforts during the public offering phase. She is known for scaling high-performing teams, increasing operational rigor, and aligning go-to-market strategy with measurable business outcomes.
“Elizabeth brings the exact depth of execution and leadership discipline we need as we focus our efforts on accelerating high-impact execution in our core market,” said Darryl Kelly, CEO of Aspect. “Her focus on scalable systems, customer outcomes, and sales performance will be critical as we advance our workforce intelligence and optimization strategy.”
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“Aspect addresses some of the most critical challenges for optimizing the in-demand workforce and the agent experience within the evolving multi-channel workforce,” said Del Ferro. “That’s why we’re expanding our business footprint to offer our industry-leading solutions in other markets facing workforce optimization and intelligence challenges. The market opportunity is enormous, and we’re excited to help Aspect capitalize on it.”
Del Ferro’s appointment reinforces Aspect‘s commitment to disciplined execution and long-term growth. With continued investment in its platform, go-to-market capabilities, and customer experience, Aspect is laying the groundwork to lead the next era of intelligent workforce solutions.
Source: BusinessWire
