Electric, a leading AI platform for IT management, has officially announced a major company relaunch marked by the debut of its comprehensive AI-powered IT platform alongside an expanded distribution network spanning top payroll partners such as ADP, Paychex, Paycor, UKG, Justworks, isolved, and TriNet. Built on insights gathered from two million IT tickets and customer interactions logged since its 2017 inception, the upgraded platform embeds artificial intelligence directly into HR and administrative workflows, automating time-consuming operational tasks—ranging from employee onboarding, offboarding, and role-based access control to device lifecycle management, procurement across 130 countries, 24/7 AI-driven helpdesk support, and IT spend management. Serving over 55,000 end-users across 1,000+ global organizations, Electric’s secure environment incorporates OpenAI technology and deep HR software integrations to help small and mid-sized enterprises streamline daily workflows and reduce reliance on traditional managed service providers (MSPs).
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Contextualizing the strategic evolution of the business, Ryan Denehy, Founder & CEO of Electric, stated: “Electric started as an IT help desk model for small businesses and has evolved into a robust AI platform that delivers automation and intelligence across IT and HR. It’s based on learnings across two million IT tickets and customer interactions since the company’s inception in 2017. That’s why we’re relaunching the company today, to introduce this powerful platform and the extensive industry partners that help deliver it.” Emphasizing the operational necessity of integrating IT and workforce data, Denehy added: “We built this platform based on customer and partner conversations that show where AI transformation and IT alignment can have bottom-line impact for small and medium businesses, by streamlining daily operations across IT and HR. We automate the time consuming and complex workflows that are essential to run any business. Our team designed Electric’s platform for those with no IT staff or smaller IT teams that need an automated and intelligent alternative to traditional MSPs.” Ultimately, backed by $200 million in total investor funding, Electric’s relaunch establishes a unified architecture that bridges IT infrastructure and human capital management to drive operational productivity for growing businesses globally.
