Infosys has won a £1.2 billion, 15-year deal with the NHS Business Services Authority (NHSBSA) for the Future NHS Workforce Solution. It will replace the existing Electronic Staff Record (ESR) system with a new data-driven solution. The new solution will cover 1.9 million NHS staff in England and Wales, processing over £55 billion each year. The solution is aligned with the NHS 10-Year Health Plan, which is centred on a future-proof workforce.
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Infosys was chosen based on its digital transformation, user experience, and operational excellence expertise. The platform will manage the entire life cycle of employees: recruitment, onboarding, payroll, career growth, and retirement. It will leverage cutting-edge AI tools for simpler workforce planning and data-based decisions. This will create a smooth experience for users and help NHS staff manage their personal data well. The solution will also connect with other systems to boost efficiency. This marks a big step in the digital transformation of the UK’s health service workforce.
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