Lattice has promoted Sophie Hurcombe to Chief People and Operations Officer, expanding her responsibilities to include company-wide AI transformation and operational leadership. Previously serving as Senior Vice President of People, Hurcombe will now oversee the People, Business Systems, and IT functions as the HR technology company advances its vision of integrating people and artificial intelligence across the workplace.
The promotion reflects Lattice’s belief that AI transformation is not solely a technology initiative but also a people and process challenge. As organizations increasingly rethink workforce strategies and operating models in response to AI adoption, the company is positioning its people leadership at the center of that transition.
Over the past five years, Hurcombe has played a key role in building Lattice’s people infrastructure through periods of rapid growth and organizational change. Her expanded mandate includes leading internal AI initiatives, developing frameworks to measure AI adoption success, assessing workflows across business functions, and ensuring that employees remain central to transformation efforts.
Also Read: Aegon Names Jennifer Palmieri as Chief Human Resources Officer
Lattice CEO Sarah Franklin emphasized the strategic importance of the move, stating: “Sophie has demonstrated strategic vision, operational excellence, and the ability to connect people strategy directly to business outcomes. Expanding her role to lead AI transformation is a deliberate bet on what we believe: that AI transformation is fundamentally a people and process transformation, and the leaders who get that right will win. I can think of no one better to lead this charge.”
As companies across industries explore how AI can enhance productivity and reshape work, Lattice is taking an internal-first approach by creating AI playbooks, evaluating operational processes, and establishing best practices that balance innovation with employee experience.
Commenting on her new role, Hurcombe said: “I’m proud to have this opportunity. As AI transforms every company and role, I believe it’s truly HR’s moment to lead. We have a strategic seat at the table in figuring out how businesses operate in a People + AI world. At Lattice, we’re leading that transformation from the inside out – building cultures where AI is deployed in service to people. I’m deeply energized by what we’ve built as a team and even more excited for what’s ahead.”
The appointment highlights the growing role of HR leaders in shaping organizational readiness for an AI-driven future.
