Tuesday, July 22, 2025

WEX Launches AI-Driven Claims Tool to Streamline FSA Reimbursements

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WEX, a leading financial technology solutions provider, has introduced a new AI-powered claims tool designed to simplify and accelerate the flexible spending account (FSA) reimbursement process. The tool enhances accuracy and efficiency for employees while reducing the administrative burden for HR teams.

Built with advanced artificial intelligence, the tool automates key steps in claims processing—including receipt verification, form completion, and eligibility confirmation—achieving over 97% accuracy in identifying valid reimbursement amounts. Claims that previously took up to two business days to process can now be approved in under two minutes.

“Today’s health and benefits teams are doing more with less,” said Jennifer Whitmire, senior vice president of product for health and benefits at WEX. “By building smarter tools that automate the most frustrating parts of the process, we’re helping our partners offer a faster, more modern experience without adding extra burden to their teams.”

The platform offers real-time document verification, smart form pre-filling to minimize errors, and instant feedback to ensure submissions are complete. It addresses common claim denial reasons such as missing documentation or ineligible expenses, giving users greater confidence and predictability in the process.

Also Read: Paychex and SoFi at Work Join Forces to Expand Financial Well-being Offerings

In addition to streamlining reimbursements for consumers, the tool significantly reduces manual review for HR departments, allowing them to focus on more strategic priorities. As FSA usage continues to rise—used by 72% of state and local government workers and 47% of private-sector employees in 2024, according to the Bureau of Labor Statistics—WEX’s innovation arrives at a key moment ahead of open enrollment.

Designed with robust security and HIPAA-compliant protocols, the claims tool is part of WEX’s broader initiative to invest in AI-powered, scalable benefits solutions that enhance user experience while safeguarding personal data.

WEX’s continued focus on long-term innovation is reshaping how benefits are managed, delivering faster payouts, greater accuracy, and a more seamless experience for employers and employees alike.

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